Help and product information
Frequently asked questions
Find answers about model functions, samples, customization, orders and product documents.
Showing all questions
No matching questions. Try a different search or contact our team.
Products and health functions
Are VitalWatch products medical devices?
Products shown on this website are consumer health-monitoring wearables. Regulatory status and allowed claims vary by model and market. Health readings are for general wellness reference and are not a substitute for professional medical advice.
Does every model include every listed function?
No. Functions, connectivity, specifications and available options vary by model and final configuration. Review the individual product page and confirm the details for your selected model before ordering.
How does air-pump blood pressure measurement work?
Selected models use a built-in micro air pump and an air-bag strap for oscillometric measurement. This hardware is not included on every watch, so check the specific model details.
Which models support ECG or Bluetooth calling?
Both functions are available on selected platforms. Check the product page for the model you are considering and confirm the final feature set with our team.
OEM / ODM
Can we customize a watch for our brand?
Selected projects can include logo application, colors, watch faces, languages, packaging, app or firmware options and private-mold development. Availability depends on model, quantity and project requirements.
Can we combine different models in one order?
Mixed-model projects can be discussed with our team. Available combinations and minimum quantities depend on the selected products and order plan.
Samples and orders
How soon can a stock sample be dispatched?
Stock samples typically dispatch within 48 hours, subject to current model availability and shipping arrangements. Confirm timing with our team before placing a sample order.
What is the production lead time?
The typical mass-production lead time shown on this website is 30 to 40 days after deposit and final confirmation. Actual timing depends on the order and configuration.
What is the minimum order quantity?
Minimum quantities vary by model, configuration and customization. Share your target quantity and requirements so our team can confirm the applicable terms.
How is pricing determined?
Pricing depends on model, order quantity, selected options, packaging and destination requirements. Request a quotation with your target market and project details.
Quality and documents
Which product and compliance documents are available?
Model-specific specifications, manuals and applicable compliance documents may be requested. Available documents depend on the selected model and destination market.
Can you confirm whether a model fits our market?
Send us the destination market, sales channel and intended product configuration. Our team can review the model-specific information and available documents for your project.
Contact
How do I request product details or a quotation?
Use the inquiry form or email [email protected]. Include the models or functions you are considering, target market and estimated quantity.